Frequently Asked Questions

We offer a comprehensive range of digital transformation services including:

• AI & Automation - Intelligent chatbots, document processing, workflow automation
• Data Analytics & BI - Custom dashboards, predictive analytics, data visualization
• Website & SEO - Modern websites, search optimization, conversion optimization
• Cloud Solutions - AWS, Azure, Google Cloud migrations and management
• Custom Software - Bespoke web and mobile applications
• Process Automation - Business process optimization and integration
• Digital Training - Team upskilling and digital literacy programs

Visit our Services page for detailed information on each offering.

We specialise in working with Irish small and medium businesses (SMBs) across various industries including:

• Retail & E-commerce
• Manufacturing & Supply Chain
• Healthcare & Life Sciences
• Professional & Financial Services
• Construction & Property
• Education & Public Sector

Whether you're a 10-person team or a 500-employee company, we tailor our solutions to fit your specific needs and budget.

Three things set us apart:

• Diagnosis-First Approach - We never prescribe solutions without understanding your specific challenges. Every engagement starts with a thorough assessment.
• SMB Focus - Unlike large consultancies with enterprise price tags, we're built specifically for Irish SMBs. We understand your constraints and deliver practical, affordable solutions.
• Measurable Results - We're obsessed with ROI. Every project has clear success metrics, and we typically deliver results in weeks, not months or years.

While our primary focus is Irish businesses, we do work with companies in the UK and EU. Our team can work remotely and we're experienced with distributed project delivery. However, for the diagnostic assessment phase, we prefer at least one in-person meeting when possible.

Our pricing is transparent and tailored to your needs:

• Diagnostic Assessment - Fixed price of €999 (no hidden costs)
• Website & SEO - From €999
• Process Automation - From €2,500
• Data Analytics & BI - From €3,000
• AI & Automation - From €3,500
• Cloud Solutions - From €5,000
• Custom Software - From €8,000

We provide detailed, no-obligation quotes after the diagnostic phase. Visit our Pricing page for more details.

Our process follows four clear stages:

• 1. Discover (1-2 weeks) - We audit your current processes, systems, and challenges to identify the best opportunities for improvement.
• 2. Design (1-2 weeks) - We architect the solution and create a detailed roadmap with clear deliverables and timelines.
• 3. Develop (2-6 weeks) - We build your solution using agile sprints with regular demos and feedback sessions.
• 4. Deploy (Ongoing) - We launch the solution, train your team, and provide ongoing support.

Our average project delivery is 6 weeks from start to launch. However, this varies based on project complexity:

• Simple projects (websites, basic automation) - 3-4 weeks
• Medium projects (dashboards, integrations) - 6-8 weeks
• Complex projects (custom software, AI solutions) - 8-12 weeks

We'll provide accurate timelines during the diagnostic assessment based on your specific requirements.

The €999 diagnostic assessment includes:

• In-depth analysis of your current business processes
• Technology stack review and gap analysis
• Stakeholder interviews with key team members
• Identification of quick wins and high-impact opportunities
• Detailed written report with prioritised recommendations
• Custom solution roadmap with timelines and budget estimates
• Presentation meeting to discuss findings

There's no obligation to proceed after the assessment - you'll have a valuable strategic document regardless.

Yes, we offer several support options:

• Included Support - All projects include 30 days of post-launch support for bug fixes and minor adjustments.
• Maintenance Packages - Monthly retainer options for ongoing updates, monitoring, and enhancements.
• Ad-hoc Support - Pay-as-you-go support for occasional needs.

We build solutions designed to be maintainable, and we provide full documentation and training so your team can handle day-to-day operations independently.

Every project has clearly defined success metrics established during the diagnostic phase. Common metrics include:

• Time savings - Hours saved per week on manual tasks
• Cost reduction - Operational cost improvements
• Revenue impact - Increased sales or new revenue streams
• Efficiency gains - Process completion time improvements
• User adoption - Team engagement with new systems

We track these metrics and provide regular reports so you can see the tangible ROI of your investment.

We're technology-agnostic and choose the best tools for each situation. Our expertise includes:

• Cloud Platforms - AWS, Microsoft Azure, Google Cloud
• AI & ML - OpenAI, Azure AI, custom ML models
• Analytics - Power BI, Tableau, custom dashboards
• Automation - Zapier, Make, Power Automate, custom integrations
• Development - Python, JavaScript, React, Node.js, .NET
• Databases - PostgreSQL, MongoDB, SQL Server, cloud databases

We recommend technologies based on your existing infrastructure, team capabilities, and long-term goals.

Absolutely. Training is a core part of every project delivery:

• Solution Training - Hands-on training for all new systems and tools we implement
• Documentation - Comprehensive user guides and video tutorials
• Admin Training - Technical training for IT staff or power users
• Digital Skills Programs - Broader training programs for digital literacy and tool proficiency

We also offer standalone digital training services if you need to upskill your team in specific areas.

Data security is paramount in everything we do:

• GDPR Compliance - All solutions are built with GDPR requirements in mind
• Data Encryption - Data at rest and in transit is always encrypted
• Access Controls - Role-based access with audit logging
• Secure Development - We follow OWASP security guidelines
• NDAs & Contracts - Comprehensive confidentiality agreements

For sensitive industries like healthcare or finance, we implement additional security measures as required.

We build flexibility into our solutions:

• 30-Day Support - Minor changes and adjustments are included post-launch
• Change Requests - Larger changes can be quoted and scheduled as needed
• Maintenance Plans - Ongoing retainers include a set number of change hours monthly
• Self-Service - Many solutions include admin panels so you can make common changes yourself

We design systems to be adaptable because we know business needs evolve over time.

Yes, we offer comprehensive maintenance options:

• Basic Maintenance - Security updates, backups, and monitoring
• Standard Maintenance - Basic plus monthly updates and minor enhancements
• Premium Maintenance - Full support with priority response and regular optimizations

For hosting, we can either set up and manage cloud infrastructure for you, or help you configure hosting with your preferred provider. We'll recommend the most cost-effective approach based on your needs.